AVANTA SPARE PARTS SERVICE
This is how powerful
a digital spare parts service can be
The digital spare parts service is a central application within avanta and provides your customers with centralized access to machines, assemblies and spare parts. Clear, interactive and ERP-integrated, it enables quick identification and secure ordering of spare parts and supports efficient after-sales processes along the entire machine life cycle.
More service quality for your customers. Less effort for your team.
The functions at a glance
This gives your customers and service technicians a complete overview of the condition and history of their machines at all times - and enables them to plan spare parts, maintenance and service calls efficiently.
Main product representation (e.g. machine)
Show your customers the main product - such as a machine or system - with all the relevant information. Whether it can be ordered or not, the display serves as a central entry point for spare parts, assemblies and accessories.
- Structured product overview
- Technical data, documents and images
- Links to suitable spare parts
Spare parts, accessories & essential accessories
All associated components are displayed directly in the context of the machine - including optional and necessary accessories. This ensures that customers order exactly the right parts.
- Automatic assignment of compatible parts
- Suggestions for necessary accessories
Multi-level parts lists (assemblies)
Complex machine structures can be displayed on any number of levels - from the entire system to the smallest assembly.
- Clear hierarchies & filter functions
- Fast navigation through assemblies
- Direct linking of parts lists and exploded views
Clickable exploded views (Clickable drawings)
Make ordering spare parts intuitive: by clicking on a component in the drawing, the user is taken directly to the appropriate article.
- Interactive drawings with hotspots & layers
- Immediate parts allocation & shopping cart function
- Fewer queries, fewer incorrect orders
Editor for exploded views
With the integrated editor, you can easily maintain exploded views yourself - without external tools or agencies.
- Set hotspots and item numbers with a click
- Integrated versioning and release processes
- Easy to use in the store administration
Customized machines & ERP parts lists
avanta takes customer and machine data directly from your ERP system. Each customer sees exactly their machine configuration - including specific parts lists and associated spare parts.
- Automatic synchronization with ERP data
- Individual machine and serial number views
- 100% data security & access control
Intelligently linking machine and system data
All relevant information for each machine or system can be displayed in avanta - automatically from your ERP system or optionally via IoT interfaces. This creates a central digital twin that maps the entire life cycle of your machines.
- Display of individual machine and location data, e.g. serial number, location, address, contact person
- Operating data and usage information from IoT systems, e.g. operating hours, error messages, sensor data
- Service information & maintenance dates, e.g. last maintenance, next maintenance, planned services
- Central document management, e.g. operating instructions, maintenance plans, test logs
- Printable parts lists & reports for service calls and maintenance preparation
Your advantages with the avanta spare parts service
With avanta you can digitize your entire spare parts process: from identification and ordering to maintenance planning. This allows you to increase service quality, efficiency and customer satisfaction in equal measure.
Faster processes in after-sales
Clear structures, clickable drawings and automated parts lists reduce search times and queries to a minimum.
- Less support effort
- Faster ordering processes
- Shorter downtimes for customers
Fewer incorrect orders
Spare parts, accessories and necessary components are intelligently linked. So the right part always ends up in the shopping cart.
- Suggestions for accessories
- Significantly lower error rate for orders
Relief for service & sales
Relief for Service & Sales Customers and service teams can find the right information themselves - around the clock, without having to call or email back.
- Self-service functions instead of manual processing
- Less internal coordination & returns
Thanks to the deep ERP integration, your customers always see the latest prices, stocks and availability - without having to maintain data in several places.
- Automatic synchronization of articles, prices & customers
- No duplicate databases
Individual machine views & IoT integration
Every customer can see their exact machines, locations and maintenance data - with optional IoT connections for operating hours, messages and service intervals.
- Smart connection of spare parts service & maintenance
Higher customer satisfaction and loyalty
A professional spare parts service with intuitive operation creates trust and increases the repurchase rate.
- Modern digital service channel
- Stronger customer loyalty through convenience & reliability
Investment security
avanta has a modular structure, is ERP-integrated and tried and tested - so that your spare parts service can grow in the long term and adapt to new requirements.
- Future-proof architecture
- Expandable with customer portal, punchout & service modules
Experience it live now
Test your digital spare parts business directly in the avanta demoshop.
Oder sprechen Sie mit einem Experten aus unserem Team – unverbindlich und individuell
Free initial consultation:
30 minutes with B2B e-commerce experts
Would you like to know how you can optimize your B2B sales with avanta?
NOT A SALES PITCH. BUT AN HONEST EXCHANGE.