Spare parts service / After Sales Portal
Digital platform for ERP-integrated management, search and ordering of spare parts in B2B after-sales.
A digital spare parts service helps companies to digitize after-sales processes: Identification, selection, ordering and documents are available centrally. In avanta, the spare parts service / after-sales portal is fully ERP-integrated and supplements the customer portal with service-oriented functions such as machine/assembly reference and document access.
Typical functions
- Structuring according to machines, assemblies, components
- Variants and compatibilities (function: variant management)
- Documents/receipts (function: document management / document center)
- Roles & authorizations (function: roles & rights management)
- Optional: Support by AI bot (avaBot) for search/identification
Advantages for B2B companies
Higher service quality, faster spare parts processes, less downtime. After-sales is becoming a scalable sales and service channel, particularly in mechanical engineering.
Differentiation from simple spare parts stores
Simple stores rarely map machine histories, authorizations and ERP process chains end-to-end. avanta connects spare parts with ERP data, documents and customer rights - and integrates the process into the customer portal and AI bot (avaBot).
Practical example / industries
A machine manufacturer provides interactive access to spare parts via the spare parts service / after-sales portal in avanta: customers find parts based on assemblies, check availability and order with their conditions. Receipts and documents are available in the customer portal; the search is optionally supported by an AI bot (avaBot).